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Phone: 250-753-6461

Privacy Policy

PractiCar is committed to respecting the privacy of our clients and franchisees. In order to communicate our commitment, we have prepared this Privacy Statement to advise you of our privacy practices and how to contact us with any questions you may have about our handling of your personal information.


When you contact one of our rental offices to rent a vehicle, we must collect certain personal information from you. We only collect information that is essential for us to provide our services to you.  The information we typically collect from our customers includes:

- Name
- Home and/or Business Address
- Contact Phone Number(s)
- Date of Birth
- Method of Payment (e.g. Credit Card – Account Number and Expiration Date)
- Driver’s License Number and Province/Country of Issuance

In the instance of a cash only transaction, we require additional information such as:
- Home Owner Information (e.g. rent or own)
- Personal Vehicle Information (e.g. license number and description)
- Banking Contact Information
- Employment Contact Information
- Character References

If you are applying for a PractiCar franchise, you will be required to provide us with additional information such as: your spouse’s name and occupation, number and age of dependents, current employment with position held and remuneration amount, social insurance number, references, education history, and financial information.


The personal information we collect from you will only be used for reasonable purposes and, subject to limited statutory exceptions, you will be notified of those purposes before the information is collected. Typically, the purposes for which we collect personal information from our customers include:

- Confirming an individual’s identity
- Contacting the individuals who have provided their personal information
- Providing the services that have been requested
- Administering the customer’s rental or purchase
- Researching, developing, managing, protecting and improving our services
- Conducting customer satisfaction surveys
- Maintaining and developing our service oriented software and other business systems

Personal Information is normally collected from franchise applicants for the
following purposes:

- Credit verification
- Determining if the applicant is suitable for a franchise operation


In order to provide our services to our customers, and to process franchise applications, it is sometimes necessary for us to disclose your personal information to third parties. We will only disclose your personal information to others when it is reasonable to do so and we will only disclose as much information to the third party as is necessary to satisfy the purpose of the disclosure.

During the course of our business activities, we may disclose personal information to the following organizations:

- To credit card issuers
- To credit reporting and fraud checking agencies
- To debt collection agencies
 -  To government or private organizations responsible for the processing or handling of traffic or
 parking related violations
- To driver licensing authorities, directly or through intermediary organizations when we need
   to verify compliance with PractiCar’s safe driver criteria for qualified drivers and/or to
   verify license information
- To government regulatory and law enforcement agencies where the disclosure is required or
authorized by law
- To insurance companies for claims processing and miscellaneous inquiries

If we do disclose your personal information to a third party, we will take steps
to ensure that the party handles your personal information in the same manner,
and to the same standards.


Subject to certain legislated exemptions, you are entitled to access:

- Your personal information contained in a record that is in our custody or under our control
- The purposes for which your personal information has been and is being used by us
- The names of the persons to whom and the circumstances in which your personal
   information has been and is being disclosed

You are also entitled to request that we correct any errors or omissions in your personal information. In order to request access to, or a correction of, your personal information, you must send a written request to the address set out at the bottom of this statement. Upon receipt of your written request, we will make every reasonable effort to assist you and to respond to your request as accurately and completely as possible. Depending on the nature of your request, we may charge you a fee for processing your request.


As part of our privacy commitment to you, we will undertake to make every reasonable effort to ensure that all of your personal information that we have collected, used or disclosed, is accurate and complete. In order to maintain the accuracy of your personal information for as long as it is used for the purposes set out above, your prompt notification of any changes to your personal information will assist us.

We have made reasonable security arrangements to protect your personal information from such risks as: unauthorized access, collection, use, disclosure, copying, modification, disposal or destruction.


We have put in place a retention schedule based on our legal and accounting practices
that limits the length of time we will keep the personal information you have provided to
us. At the end of the relevant period, we will dispose of your personal information in a
secure manner.


If you wish to inquire about our privacy practices, to access or correct your personal information, or to opt out of further communications, please contact us.